Privacy Notice

When we say ‘we’, we mean Tuvalu.tv of the Ministry of Justice, Communications and Foreign Affairs.

We aim to be open about the way we collect and process data. We are committed to collecting only the information necessary to operate our business in an efficient manner as well as safeguarding and preserving the privacy of our website visitors and customers.

This privacy notice explains what happens to any information that you provide to us, that is provided to us when working with your business, or that we collect from you whilst you visit our website.

This privacy notice applies to the information we collect and process as you use our website www.tuvalu.tv, you provide to us, or when you contact or meet with our Tuvalu.tv representatives.

Our website uses cookies. By using our website you agree to our use of cookies.

We use some different kinds of cookies:

Session and persistent cookies track what you're doing on a specific visit to our site. We use session cookies to improve our site and give you a better experience. Session cookies let us see where you spend your time on our website and what devices you use.

We use persistent cookies to recognise you when you come back to our site. When we spot that it's you, we're able to show you the things that we think you like. Third-party cookies show you ads for things we think you'll be interested in. For example, when you visit our website and look at info about cloud engineering, we could use cookies to show you ads about cloud migrations because we think it's something you're interested in.

We also use third-party cookies to find out if adverts we run encourage more people to visit our website. Third-party cookies work by sharing your browser identification with a third party, like LinkedIn, Facebook, or Google, so that they can show you ads on their websites or apps. These cookies can be session-specific or persistent cookies.

You can turn cookies off. Each web browser may have a different way to do this. Check your browser's privacy setting to see how to turn off cookies. If you turn cookies off, you might still see ads for Tuvalu.tv in other places. But they'll be general, and not based on information collected using our website.

We are committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls.

We store most of the information we collect and generate electronically. We use third-party providers to store and process our data. This means that the information we hold may be transferred to, or accessed from, countries other than New Zealand. We ensure that our third-party data processors have adequate security and privacy safeguards in place to protect the information they hold on our behalf.

Tuvalu.tv employees, contractors, or agents acting on our behalf may have access to your personal information. Access controls are in place to ensure that personal information is accessed only by people with a need to access it. Contractors or agents acting on our behalf are subject to a confidentiality and nondisclosure agreement with us.

This privacy notice applies to the information we collect and process as you use our website www.tuvalu.tv, you provide to us, or when you contact or meet with our Tuvalu.tv representatives.

We will retain personal information about you for a period of 2 years after you have ceased a business relationship with us. At this point, we will securely destroy your personal information from our records and systems.

Sharing your information

We share information relating to products and services or inquiries you raise with technology providers. This information is shared in order to carry out requests from you.

An example of this would be sharing your contact information with Google Cloud or Microsoft personnel as we are in discussions about products they offer, in relation to our services deploying these technologies.

We may share information with third parties acting on our behalf to provide services to us.

An example of this would be sharing data with a third party who is conducting marketing or market research activities for us.

We may also share your information with credit reference agencies or with official bodies when we are required to by law or there is a threat to health and safety.

In the event that we sell all or part of our business. The information would be shared with the new owner.

On occasion, we include links to third parties on this website. These services have their own privacy statements which are independent of ours. Our linking to these websites does not act as an endorsement.

Some of our website links are for social media platforms such as LinkedIn, Twitter, Facebook, and YouTube. These social media platforms have their own privacy policies and may track your use of our website on those web pages where their links are displayed.

You have the right to confirm if we hold personal information about you, ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to exercise any of these rights, please contact us.

If you are informing us that you believe your information to have been used inappropriately, we will take steps to correct or delete the information or restrict its use, as appropriate.

We will act on your request as soon as reasonably practicable. This response will not be later than 20 working days after your request is received. If we need an extension on this timeframe due to the request's complexity, we will inform you within 20 working days.

For requests that are difficult or deemed to be unreasonable or excessive, we may decline the request or charge an administration charge to the requester. The administration charge will be calculated on the actual business cost of providing you with the information. The administration charge is payable in advance.

We may also decline a request if we believe the provision would prejudice the law, have unwarranted disclosures of another person's personal data, or similar reasons.

We have a Privacy Officer who can be contacted by email at info@gov.tv or on ict@gov.tv

If you have any questions or complaints about this privacy notice or our information collection practices, please contact us. We will investigate the matter and are committed to resolving any privacy concerns that you may have.

If you have any questions about this privacy notice or any queries on how Tuvalu.tv uses your data, or if you would like to report a data security breach, you should contact our Privacy Officer.

If you wish to make a complaint on how we have handled your personal data, you can contact our Privacy Officer and we address your complaint and try to resolve the matter.